Support
Last updated 2 November 2026
Most questions are answered below. For anything else, email us and a real person will reply, usually within two working days.
Common questions
My food never arrived
That one is working as intended. Nothing is ever delivered. What you would have paid goes into kept.
My Payday ran out
Payday tops up every Monday. You can change the weekly amount in the app under Wallet, or on this site from the Payday button in the header.
The map shows straight lines instead of roads
The public routing server didn't answer in time, so Ghosted drew a stand-in route. It usually sorts itself out on the next order.
How do I delete my account?
In the app: You → Account → Delete account. Your account and backup are removed from our server straight away.
I moved and the restaurants changed
Restaurants are placed around your address, so a new address gets a new neighbourhood. Your kept total stays the same.
Is the website the same as the app?
The website is a taste: browse, order, track and keep. Driver chat, Eat it, Drive with Ghosted, levels, streaks and rewards live in the app.
Reporting a problem
Tell us your phone model, iOS version and what you were doing. A screenshot helps a lot. If it's about an order, include the order number from the receipt.